Frequently Asked Questions
What is a next-generation POC radio?
POC (Push-to-Talk Over Cellular) is a non-solicited communication technology built on 4G LTE cellular infrastructure, enabling instant global communication at the push of a button — no traditional radio frequencies required.
How does the POC system ensure communication?
A pre-installed SIM card (similar to the one in your phone) is built into every POC device, compatible with AT&T, T-Mobile, Verizon, and major carriers worldwide. The radio automatically switches to the strongest available carrier in your area — so you're always connected.
What makes your radios different from a cell phone?
- Instant Push-To-Talk (PTT) — no dialing, no waiting. Press and speak.
- Dual-speaker audio delivers clearer sound than a smartphone
- 5000mAh battery supports up to 24 hours of continuous use
- AES 256-bit end-to-end encryption — completely private
- Works during network congestion events when cell phones often fail
- No monthly fees — ever
- Global coverage, activated instantly
Who is the POC radio suitable for?
Security and property management personnel. Construction, engineering, and transportation teams. Emergency responders. Warehouse and logistics staff. Outdoor enthusiasts. Family communication including children and elderly care.
Are your radios private and secure?
Yes. All communications use AES 256-bit end-to-end encryption. No data is stored anywhere. Only members within your group can hear your conversations. The radios cannot be tracked, and no content is ever recorded or stored. Our IoT SIM cards are fully anonymous and cannot be linked to you in any way.
How do groups work?
You can create unlimited private groups of any size, add members at any time, and communicate one-on-one or in group mode. All content is fully encrypted and private. We do not use public channels.
How much does it cost to update my POC device each year?
Nothing. We operate on a "buy once, use forever" policy — no monthly fees, no annual fees, no service fees, no programming fees, no hidden charges of any kind. Ever.
Are there any fees after purchase?
None. Ever. No monthly fees, no annual service fees, no programming fees, no hidden charges. You pay once and the radio is yours for life — including all future programming changes and after-sales support.
How do I change my radio or group name?
Simply send us an email and we'll handle everything for you — free of charge, for life. No management portal to learn, no extra fees, no waiting.
Is there a warranty?
Yes — we offer a 2-year warranty, double the industry standard. If your device arrives defective or non-functional, we will replace it immediately at no cost. Warranty does not cover physical damage or misuse. Contact us by email and we'll resolve it fast.
Do you ship globally?
Yes. We ship to the US, Canada, Australia, UK, Germany, France, and more. Orders are processed within 1 business day — tracking information is provided the next day. International delivery typically takes 7–12 business days.
Can the radios be used internationally?
Yes. Our radios automatically connect to the strongest available carrier in your region. Simply email us and we'll activate your device for your country instantly — no forms to fill out, no waiting.
Can the radios be used on a cruise ship?
Yes, as long as the cruise ship has LTE coverage (most major cruise lines do), your radio will work.
What if there's no cellular signal?
Our radios automatically switch between multiple carriers to find the best available signal. However, like all POC devices, they require some cellular coverage to function. In areas with absolutely no signal, the radio will not work — but this applies to all network-based communication devices.
Do you support headsets and accessories?
Yes. Our radios support dedicated PTT earpieces and handheld microphones. Please use accessories designed for your specific model for optimal performance. All compatible accessories are available in our store.
What is your return policy?
Please refer to our Return Policy page for full details.
